Help

FAQs

About card

  • Is there expiration date of card?
    In the case of the new enrollment, expiration date of card is until December 31 of the next year.
    Afterwards, it is every year until December 31.
    We will update even once if there are any the use (shopping) of card automatically until December 31 of the next year before expiration date.
    ※But please be careful as card and acquisition point become invalid when they do not have you register the use on WEB by December 31 in the next year of card handing over day.
    Can you hold several cards alone?
    You can have only one piece per person. In addition, application is limited to the person.
    It is credit card member of Daimaru Matsuzakaya, can you enroll in "Daimaru Matsuzakaya reward card" now?
    We can have you enroll. But you used credit card of Daimaru, Matsuzakaya, and please be careful on the use in many cases as you become advantageous.
    In addition, you cannot use Daimaru Matsuzakaya reward card by (※ 1) such as special treatment privilege cards including Daimaru, credit card of Matsuzakaya which Daimaru, Matsuzakaya issues belonging to and combination.

    (※ 1) Card which is not available by Daimaru Matsuzakaya reward card and combination
    Point service cards such as special treatment privilege card belonging to, temporary card which Daimaru, Matsuzakaya, J.Front Retailing Co., Ltd. including Daimaru Matsuzakaya card, DAIMARU CARD, Matsuzaka-ya card (including each <gold>), cherry tree panda card, Daimaru Matsuzakaya regular customer gold card, Daimaru regular customer gold card, Matsuzakaya regular customer gold card, JFR giving the stockholders preferential treatment card and the group companies issue, Rakuten reward card
    We want to change registration information including address, phone number
    In "Daimaru Matsuzakaya reward card inquiry center", we accept change procedure over telephone.

    Daimaru Matsuzakaya reward card inquiry center
    0570-001231
    > except/January 1 open throughout the year for <from 10:00 a.m. to 8:00 p.m.
    (on December 31 until 6:00 p.m.)
    We want to resign from "Daimaru Matsuzakaya reward card"
    We accept procedure for withdrawal in "Daimaru Matsuzakaya reward card inquiry center" or "each shop credit Service Center".

    Daimaru Matsuzakaya reward card inquiry center
    0570-001231
    > except/January 1 open throughout the year for <from 10:00 a.m. to 8:00 p.m.
    (on December 31 until 6:00 p.m.)

    Each shop credit Service Center
    Daimaru
    The seventh floor of the eighth floor of the Shinsaibashi store Main Building/Umeda store the tenth floor/Kyoto store the eighth floor/Kobe store the eighth floor/Tokyo store the eleventh floor/Sapporo store the seventh floor/Shimonoseki shop (general service salon)
    Matsuzakaya
    The sixth floor of the seventh floor of the Nagoya store Main Building/Ueno store Main Building/Shizuoka store north the fifth floor of the hall
    We lost "Daimaru Matsuzakaya reward card" (theft)
    Of loss or theft of card when meet, hear to "Daimaru Matsuzakaya reward card inquiry center" or "each shop credit Service Center", and please stop card.

    Daimaru Matsuzakaya reward card inquiry center
    0570-001231
    > except/January 1 open throughout the year for <from 10:00 a.m. to 8:00 p.m.
    (on December 31 until 6:00 p.m.)

    Each shop credit Service Center
    Daimaru
    The seventh floor of the eighth floor of the Shinsaibashi store Main Building/Umeda store the tenth floor/Kyoto store the eighth floor/Kobe store the eighth floor/Tokyo store the eleventh floor/Sapporo store the seventh floor/Shimonoseki shop (general service salon)
    Matsuzakaya
    The sixth floor of the seventh floor of the Nagoya store Main Building/Ueno store Main Building/Shizuoka store north the fifth floor of the hall
    We want to reissue card
    We perform reissue of card in each shop "credit Service Center".
    In addition, when you want point transfers from loss or theft card to reissue card,
    1 We prove the person (driver's license, health insurance card)
    2 Reissue fee 300 yen + tax
    But, we are necessary.
    ※As acquisition point of card that the use registration is not finished cannot transfer point, please be careful.

    Each shop credit Service Center
    Daimaru
    The seventh floor of the eighth floor of the Shinsaibashi store Main Building/Umeda store the tenth floor/Kyoto store the eighth floor/Kobe store the eighth floor/Tokyo store the eleventh floor/Sapporo store the seventh floor/Shimonoseki shop (general service salon)
    Matsuzakaya
    The sixth floor of the seventh floor of the Nagoya store Main Building/Ueno store Main Building/Shizuoka store north the fifth floor of the hall

About point

  • How long do the points collect?
    The points collect from immediate shopping after the issuance procedure.
    ※The use registration on WEB is necessary for the use of point that we saved.
    Do we want to confirm the number of the points saving now?
    You have receipt at the time of purchase or Daimaru, Matsuzakaya application, Daimaru Matsuzakaya online shopping WEB member register and can confirm on the Internet when you have you register card information.
    Have a lot on Daimaru, Matsuzakaya application; from this
    Point inquiry, Daimaru Matsuzakaya online shopping WEB sign-in from this
    Is there expiration date of point?
    Expiration date of point is until December 31 of the next year when the points were won.
    ※But please be careful as point and card which had you save when you do not have you register for profit become invalid by December 31 in the next year of the enrollment.
    Do the points collect using point that they saved?
    We cannot attach point with the use part of point that he/she accumulated.
    When we return products, what happens to the points?
    When products are returned, we will subtract point that we attached then.

About the use registration

  • The use registration is not possible
    The use registration asks for registration in you from PC, smartphone, cell-phone.
    In the case of registration, e-mail address is necessary.
    When and registration method that do not have e-mail address are unclear, please connect with "Daimaru Matsuzakaya reward card inquiry center".

    Daimaru Matsuzakaya reward card inquiry center
    0570-001231
    > except/January 1 open throughout the year for <from 10:00 a.m. to 8:00 p.m.
    After the use registration, how long is point available?
    After the use registration completion, you can use point from the next shopping.
    When we used and did not register, has point lapsed?
    Point and card which had you save become invalid when they do not have you use by December 31 in the next year of card handing over day and register.
    We have you apply for card some other time, and I would like the use registration by all means.
    After the use registration, did registration completion email not arrive?
    If "registration completion screen" is displayed on screen, the use registration of card of customer is completed.

    Registration completion email assumes reason that did not arrive, and the following cause is thought about.
    ・Is registration e-mail address not input by mistake?
    ・Is it not set junk email?
    Designation of "dmgm.jp" domain, please to have you receive email from Daimaru, Matsuzakaya when it is set domain-designated reception of email.
    Do we want to change information that enrolled in the use registration?
    In "Daimaru Matsuzakaya reward card inquiry center", we accept change procedure over telephone.
    ※Change of full name needs visit to "each shop credit Service Center".

    Daimaru Matsuzakaya reward card inquiry center
    0570-001231
    > except/January 1 open throughout the year for <from 10:00 a.m. to 8:00 p.m.

    Each shop credit Service Center
    Daimaru
    The seventh floor of the eighth floor of the Shinsaibashi store Main Building/Umeda store the tenth floor/Kyoto store the eighth floor/Kobe store the eighth floor/Tokyo store the eleventh floor/Sapporo store the seventh floor/Shimonoseki shop (general service salon)
    Matsuzakaya
    The sixth floor of the seventh floor of the Nagoya store Main Building/Ueno store Main Building/Shizuoka store north the fifth floor of the hall

About portable e-mail magazine member

  • E-mail magazine is not delivered
    We deliver e-mail magazine including weekly e-mail magazine of delivery to portable e-mail magazine member every Tuesday.
    E-mail magazine assumes reason that did not arrive, and the following cause is thought about.
    ・Is registration e-mail address not input by mistake?
    ・Is junk email setting not done?
    Designation of "dmgm.jp" domain, please to have you receive email from Daimaru, Matsuzakaya when it is set domain-designated reception of email.

    We accept inquiry about portable e-mail magazine member by "Daimaru Matsuzakaya mobile support".

    Daimaru Matsuzakaya mobile support
    0570-033755
    > except/January 1 open throughout the year for <from 10:00 a.m. to 8:00 p.m.
    (on December 31 until 6:00 p.m.)
    We want to stop delivery of e-mail magazine
    I would like procedure from link of delivery stop with mention for delivery email.

    We accept inquiry about portable e-mail magazine member by "Daimaru Matsuzakaya mobile support".

    Daimaru Matsuzakaya mobile support
    0570-033755
    > except/January 1 open throughout the year for <from 10:00 a.m. to 8:00 p.m.
    (on December 31 until 6:00 p.m.)
    We want to change e-mail address of delivery
    I would like procedure from link of change of registration contents with mention for delivery email.

    We accept inquiry about portable e-mail magazine member by "Daimaru Matsuzakaya mobile support".

    Daimaru Matsuzakaya mobile support
    0570-033755
    > except/January 1 open throughout the year for <from 10:00 a.m. to 8:00 p.m.
    (on December 31 until 6:00 p.m.)

Inquiry Daimaru Matsuzakaya reward card inquiry center navigator dial: 0570-001231 (10:00 a.m. → 8:00 p.m.) (New Year's Day should be holiday)